[knuggy]

Mark is pro. kudos. funny as hell

[Sharon]

OMG priceless!!!! That was like my husband to the council the other day My guts hurt now

[dale6988]

hahahahha, i use to do over the phone tech support for iOS devices, and i never had to deal with anyone THAT crazy, but pretty damm close. for me tho, the hardest part was trying not to laugh, it never made me angry at all, i thought it was hilarious!

[Blewvane]

I guess i'm the only one that thinks it's fake.

[MrCorpse]

I would have hung up on the guy in the first 15 seconds. He's irrational and just fucking stupid, i'm pretty sure if he just cooperated and talked normally his issue would have been fixed hours earlier.

[thc2you]

After a time snicking around, I decide to post for the first time, and here it goes:
Guys I work on a huge I.T. company and I teach formerly the call center operators. We are b2b, so ours users are in peace mostly.
This audio shows a very bad situation to deal with, but the operator kept himself calm and respectful style bulletproof. Felt being very persistent to place the requester on hold and do not fulfill his expectations. The worse is the plain tone of voice used all long the call, apparently not showing concerning, helped by using the same memorized phrases and not controlling the flow of the call.
No comment: I do not know any system that forces operators to place users on hold to check their information. And one correct practice is to gather the information also, so operators need to have access to data on screens and phone talk simultaneously. It's essential and mandatory.
For a serious business environment this audio shows a lack of customer support.
Tips: better explain claims writing it down. Try to avoid as possible to explain details on the phone and for all the instances, ask for a reference code. Good luck.

[thc2you]

After a time snicking around, I decide to post for the first time, and here it goes:
Guys I work on a huge I.T. company and I teach formerly the call center operators. We are b2b, so ours users are in peace mostly.
This audio shows a very bad situation to deal with, but the operator kept himself calm and respectful style bulletproof. Felt being very persistent to place the requester on hold and do not fulfill his expectations. The worse is the plain tone of voice used all long the call, apparently not showing concerning, helped by using the same memorized phrases and not controlling the flow of the call.
No comment: I do not know any system that forces operators to place users on hold to check their information. And one correct practice is to gather the information also, so operators need to have access to data on screens and phone talk. It's essential and mandatory.
For a serious business environment this audio shows a lack of customer support.
Tips: better explain claims writing it down. Try to avoid as possible to explain details on the phone and for all the instances, ask for a reference number. Good luck.

[Xfactor]

He didn't get Marks extension number.