In this call a woman has dialled 999 to complain that she cannot get health insurance following an incident with the police. A transcript of the call has been provided below.
Communications operator: "Police Can I help you?"
Caller: "Yeah this is... I've been tired, stopped policeman, rung you up... I beat-up one of your coppers last year and I can't get health insurance because of it. Now I know it's over a year and I've been very polite and I've tried to ring the court ...I've... waved down a policeman today..."
Communications operator: "Right, Madam is this an emergency 999 call?"
Caller: "Yes! I would like to talk to the sergeant at Bath Prison - Nick"
Communications operator: "Yes, Madam this is not an emergency call"
Caller: "Yes it is!"
Communications operator: "Well I'm afraid you'll have to ring on the normal number which is..."
Caller: "What 999? I've just done that..."
Communications operator: "That is the emergency number for life and death and emergencies..."
Caller: "How do you know I... !!!!! they been !!!!! all day"
Communications operator: "Right, let me just warn you now that if you swear at me again..."
Caller: "You'll put the phone down on me and I can die..."
Communications operator: "What is the problem right now?"
Caller: "I'm in agony and I've took all the painkillers I can... and nobody cares..."
Communications operator: "Well, have you rang your doctor?"
Caller: "(Sigh!) You ring your doctor they put you through to the NHS and then you get..."
Communications operator: "Right, so tell me something if you've got a medical problem why are you calling the police?"
Caller: "Because I would like to go to sleep and I don't want to take Zopiclone because they give you a bloody hangover..."
Communications operator: "Yeah, but..."
Caller: "I don't want to drink. I've been dry over a year. I'm celebrating but I actually ripped my back yesterday and I might have ME..."
Communications operator: "Right, Madam it's five minutes to four in the morning..."
Caller: "I know what time it is..."
Communications operator: "Right, so why?..."
Caller: "I'm just trying to get some help!"
Communications operator: "Alright, I'm sorry..."
Caller: "My doctor's told me I'm anaemic I've got to take more valium..."
Communications operator: "Alright, I'm cutting you off."
Source :
http://www.avonandsomerset.police.uk...ons/999_calls/ 
