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Shanell Latrice Anderson, 31, died Jan. 9, 2015, after her SUV ran off The Fairway and into a retention pond in Cherokee County, Georgia, while she was delivering newspapers before dawn on Dec. 29, 2014.

Anderson, of Sandy Springs, was covering a paper route for a coworker who had called in sick, according to the Georgia State Patrol and news accounts of her 911 call. Troopers said her 2000 Nissan Xterra left The Fairway near its intersection with Batesville Road, in the Woodstock area of Cherokee County close to the Fulton County line, and went into the water.

Anderson called 911 as the SUV filled with water. "I'm in a car in a lake," she told the dispatcher, according to a recording of the call reviewed by Atlanta television station WXIA. She gave her location, "The Fairway off of Batesville," and her ZIP code, but the dispatcher replied that "The Fairway is a street," seemingly unable to find the address.

Her phone had connected to a cell tower across the county line, routing the call to 911 dispatchers in Alpharetta, in Fulton County, instead of to Cherokee County, where the pond sat. Alpharetta's mapping system stopped at the county line and would not plot Anderson's coordinates even after her carrier transmitted them, according to WXIA's "Lost on the Line" investigation led by reporter Brendan Keefe.

The dispatcher was placed on hold three times, for more than four minutes total, while trying to get help locating the call, the investigation found. Anderson also reached a coworker, Wayne Copeland, by phone, and he called Cherokee County 911 directly with her location. "I'm losing air very quickly," Anderson said, and the call went dead as she repeated "The Fairway."

Cherokee County firefighters found the submerged SUV and pulled Anderson from the back seat, where she had moved looking for an air pocket. She was in cardiac arrest and was taken to North Fulton Hospital in Roswell in critical condition. She never regained consciousness and died there on Jan. 9, 2015, Georgia State Patrol spokeswoman Tracey Watson said. The Cherokee County coroner's office said at the time it was still reviewing medical records to determine an official cause of death. The case drew national attention after NBC Nightly News featured it in a Feb. 23, 2015 report on outdated 911 location technology, and public safety blogger Dave Statter argued the failure was not the technology but a dispatcher who never asked Anderson what county she was calling from.