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Dispatcher's 3-Minute Delay as Girl, 7, Drowned

Dispatcher's 3-Minute Delay as Girl, 7, Drowned 

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08-05-2013, 11:35 AM
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Dispatcher's 3-Minute Delay as Girl, 7, Drowned

A dispatcher in Delaware County, Oklahoma, took more than three minutes to send an ambulance to a state park pool where a 7-year-old girl had been pulled unconscious from the water, according to the county sheriff, who asked prosecutors to review the June 2013 emergency call.

The girl, Kaitlynn Breann Garcia of Seneca, Missouri, was found at the bottom of the swimming pool at Lake Eucha State Park, near Jay, on June 15, 2013. She had been at the park for a family gathering with relatives and was pulled from about nine feet of water, the Tulsa World reported. She did not survive.

On the 911 recording, which runs nearly six minutes, a woman can be heard telling the dispatcher that the child was not breathing while he assured her that help was coming. An ambulance was not requested until roughly three and a half minutes into the call, according to Sheriff Harlan Moore.

During the call the dispatcher misdialed the number for the Jay Police Department and asked the caller for the location of the pool, and nearly four minutes passed before he reached the department, news accounts said. Jay Police Chief Mike Shambaugh said emergency units should be paged within 60 seconds of a call coming in.

Moore asked District Attorney Eddie Wyant for an outside, independent investigation of how the call was handled. The dispatcher had several years of experience at another agency but had been with the Delaware County office only about a month, according to those accounts. He had given two weeks notice before the drowning and resigned as the inquiry proceeded.

The girl's mother, MindyJo Hinman, said the recording left her shaken. "He hesitated and blundered and fumbled to save my baby," she said, adding that the dispatcher sounded inexperienced despite his background.

At a packed county commissioners meeting the following month, residents complained about slow response times and dispatcher training across the county's 911 system. Moore said the center had bought Powerphone software to train dispatchers to give callers CPR and other life-saving instructions.
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