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911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehicle 

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Old 10-06-2013, 03:29 AM
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911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehicle

Report is in English. Commercial es en Espanol.
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Woman Burned in Car Fire, Boyfriend Accuses 911 Dispatcher of Laughing During Emergency Call

by Sean Mooney, KVOA
10/03/2013

A Pima County, Arizona 911 dispatcher is heard laughing during an emergency call placed by a motorist, Lolo Delgado, who called 911 after his girlfriend and his Jeep caught on fire.

After he hears laughing, Delgado wants to know what was so funny about his call.

At the beginning of the 911 call Delgado tells the dispatcher what happened.

Dispatcher: “911 what is your emergency?

Delgado: “Yea, my car just kinda caught fire, and my girlfriend caught on fire…”

Delgado says, in the exchange that followed the dispatcher didn’t seem to be taking him seriously.

Dispatcher: “Umm…is your girlfriend still on fire?”

Delgado: “No.”

Dispatcher: “No?” (laughter) “Okay…ummm…is your vehicle still on fire?”

Delgado: “It’s hilarious huh?”

Dispatcher: “Okay sir, is your vehicle still on fire?”

Delgado: “I just heard you smirk.”

Dispatcher: “Okay sir, it wasn’t regarding that, okay?”

Delgado: “Yea, i just heard you laugh. my vehicle is not on fire. Send the (expletive) whatever you guys have alright?”

Dispatcher: “okay.”

Delgado says he believes the dispatcher wasn’t the only one who found his emergency humorous, “Her initial reaction was laughter and not just on her behalf but the people in the background”, Delgado said, “as soon as I told them what was going on it was just clearly that, they just burst out into laughter.”

Delgado filed a complaint. After an initial investigation, Pima County Sheriff, Cpt. Karl Woolridge, says the department agreed that the dispatcher’s behavior was inappropriate. “The dispatcher had a momentary lapse in professionalism and decorum without question,” said Cpt. Wooldridge.

The Pima County Sheriff’s Department is currently conducting an official investigation into the case. The result is still pending.

“The investigation has been conducted both on the division level, by the supervisors, the commanders involved in that chain of command”, Woolridge said, “It has also been referred to our internal affairs section so it will be reviewed more thoroughly and it will be forwarded to an administrative review board and they will look at the actions and make recommendations for any possible discipline out of this matter.”

Delgado says it took four hours to get his girlfriend airlifted to a hospital. Officials from the Pima County Sheriff’s Department say the remote area where the incident took place made it difficult to get to the location to provide emergency services.

The woman who was burned in the fire has 2nd and 3rd degree burns over 40-percent of her body. She is now resting at home.

The dispatcher has been with the Sheriff’s Department since April 2012. She will continue working until as a dispatcher until a decision is made by the department on the case.

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Old 10-06-2013, 04:34 AM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

She wasn't suspended?

How did the fire start?

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Old 10-06-2013, 04:47 AM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

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Originally Posted by Megamel29 View Post
She wasn't suspended?

How did the fire start?
An investigation is underway.
The engine stalled and when they tried starting the truck there was an explosion and the truck caught on fire.
The woman is recovering from burns on 40 percent of her body. Definitely, nothing to laugh at

The department says "eight people fill the communications room at any given time and their headsets pick up sound from all angles". But it's obviously the dispatcher the one that can be heard laughing. The department also "admits a lapse in professionalism" but insists "this was an isolated incident".
Ha! I thought it was a standard procedure to LOL @ the people in such a desperate situation.
They should take some action to show some respect for the man, what happened isn't nice at all

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Old 10-06-2013, 09:34 AM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi


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Old 10-06-2013, 04:37 PM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

kill the bitch

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Old 10-06-2013, 04:43 PM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

Guarantee you if this was a male laughing he woulda got fired.

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Old 10-06-2013, 06:26 PM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

Quote:
Originally Posted by gatagato View Post
An investigation is underway.
The engine stalled and when they tried starting the truck there was an explosion and the truck caught on fire.
The woman is recovering from burns on 40 percent of her body. Definitely, nothing to laugh at

The department says "eight people fill the communications room at any given time and their headsets pick up sound from all angles". But it's obviously the dispatcher the one that can be heard laughing. The department also "admits a lapse in professionalism" but insists "this was an isolated incident".
Ha! I thought it was a standard procedure to LOL @ the people in such a desperate situation.
They should take some action to show some respect for the man, what happened isn't nice at all
Thank you for the update, gata, as always

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Old 10-06-2013, 10:59 PM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

Fire her dumbass and see who's laughing then.

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Old 10-06-2013, 11:43 PM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

Quote:
Originally Posted by gatagato View Post
An investigation is underway.
The engine stalled and when they tried starting the truck there was an explosion and the truck caught on fire.
The woman is recovering from burns on 40 percent of her body. Definitely, nothing to laugh at


Ha! I thought it was a standard procedure to LOL @ the people in such a desperate situation.
They should take some action to show some respect for the man, what happened isn't nice at all

You are right. Nothing to laugh at. A 911 operator should have more compassion.

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Old 10-07-2013, 05:55 AM
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Re: 911 Dispatcher Laughs at Man's Call For Help While Girlfriend Burns in Vehi

Sounds to me like she was having a separate convo with others just before she picked up his call and added her final fake laugh at the wrong time. shit like that happens to me all the time.

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